Regardless of how powerful, persuasive, influential or informational your design is; it will mean nothing if you’ve ignored well designed customer service. I’ve been touting the concept of Business-Oriented-Design for a while now and customer service is very much apart of that larger idea. Whether you consider yourself a designer, developer or artist – you […]
I’ve recently been focusing a good majority of my attention on web analytics – both the science behind the numbers and the applications that deliver. All of this in a pursuit to deliver a better user experience through design and development – anticipating user expectations, testing results and implementing changes for success. I recently had […]
I woke up this Christmas Eve to see to my delight that I’ve won a copy of “CSS Mastery“, by Andy Budd. I entered Andy’s “Letter to Santa” competition earlier this month. I didn’t expect to win, but thought such a creative contested deserved an entry. I really enjoy contests such as these; promoting great […]
We are creative designers; most everything we do is subjective and easily critiqued or criticized. Most of us know where we look to for inspiration, but do we know who we look to – do we even have someone, anyone, we can talk to or share ideas with? Some may say our co-workers; others may […]
I am proud to say that as of about 4:45pm yesterday evening I was admitted into the 9rules Network. I’ve been a long time reader and it is a privilege to now be a contributor. So, for all you first time readers, hello! And to the team over at 9rules, thank you for your consideration […]
They say those who can’t do, teach. Do you suppose those who can’t design, develop? Now that is a pretty harsh statement and I don’t mean to imply that designers are better than developers or that all developers can’t design. It does seem as though, those more focused on the technical side of the […]
Dear Santa,
This pie chart will prove as a nice little break from your Thursday grind. I was forwarded this design break down earlier this morning and found it hilarious! I personally am frustrated by the “time spent actually designing anything” – sad but true in this rapid development world we are working in.
There are two must-know Photoshop techniques that every designer should be aware of, especially those of us working in the web space. Content is said to be king and thus designing for that content is all essential. For those of you out-of-the-know, since at least Photoshop 7.0 you’ve had the ability to underline and spell […]
Today I sat among an intimate group of web managers in Washington D.C. to discuss web analytics and their impact on strategy and design. I recently wrote about where to start building your website, but what next? Once we have an understanding of our audience’s expectations and desires, we need to start watching their behavior […]
Curious about the redesign? It's more of a design satire then a reflection of personal taste: Read More